Troubleshooting

 Troubleshooting CarStory ILMR on VDP

Problem: The ILMR overflows down the page and covers or pushed down other content
Solution: Make sure that either the div containing the ILMR has a height set and the market report height is set to 100%, or set the height and width of the widget explicitly.

Problem: The ILMR is no longer visible on my VDPs
Solution: We've updated the ILMR to hide itself when there is no data to display. Typically, if the ILMR is hidden, it is related to inventory feed onboarding. Please contact us for additional help. 

Problem: Our website loads the ILMR dynamically 
Solution: If you are loading your content dynamically (Ex: AJAX) and HTML, the div: '<div class="inline-report" data-carstory-vin="PUT VIN HERE" style="height: 100%"></div>' will be availabe "on demand".
You can call embed ILMR function at the time which is the best for your site with: "window.CarStory.embedMarketReport();" call inside your JavaScript code.

Troubleshooting CarStory Badges on SRP

Problem: Javascript stack overflow error (e.g. “Maximum call stack size exceeded”)

Solution: Ensure you have not included the main SRP script block more than once on a single page. Refer to this article for correct SRP badge implementation. 

We're here to help! If you have any questions or encounter additional problems, please contact CarStory support!

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